Important Information For New Installations
Please contact Silicon Travel at 800-459-2256 with any questions that you might have regarding your order.
- Billing
- Additional Charges May Apply
- Terms & Conditions
- Next Steps For SpeedMax Subscribers
- Streaming App Instructions
- Channel Lineup
Billing
If you are under contract with one of the management companies listed below, Silicon Travel will bill them for your service unless you specifically ask to be billed directly. If your property management company is not listed below, you will receive an invoice from Silicon Travel to be paid directly to Silicon Travel. Companies are listed in alphabetical order. Invoices can be paid by logging in here.
- Atlantic Realty
- Beach Realty/Kitty Hawk Rentals
- Brindley Beach Vacations
- Joe Lamb Jr. & Associates
- KEES Vacation Rentals
- Midgett Realty
- Ocracoke Island Realty
- Seaside Vacations
- Southern Shores Realty
- Stan White Realty & Construction
- Stay Lake Norman
- Twiddy & Company
- Vacasa
Additional Charges May Apply
There is a $125 one-time installation and set-up fee for all new customers. Please note that additional charges may apply for cable/DSL and/or wireless range extender installation. A $125 trip charge will be applied if adding additional equipment after the initial installation ONLY in areas where we make on-site service calls. Properties that require the replacement of RG59 Cable with RG6 will incur a $125 cable installation charge and may be rescheduled for a later installation date.The transfer of service to a new address & upgrade to SpeedMax service will incur an additional installation charge. Be advised that service trip charges can be assessed for in-home service for IOT (Internet of Things) connection issues, such as thermostats, security cameras, etc., to your wireless network.
Please Review This Important Next Step If You Signed Up For SpeedMax and Need to Cancel Spectrum TV
If you are planning on canceling your current set-top box TV service and using the Spectrum Streaming App please follow these steps AFTER Silicon Travel’s installation is complete:
1. Call Spectrum Bulk Homeowner Support at 833-697-7328.
2. Let them know you want to cancel the TV service and cable boxes but keep the Bulk Service Internet with Streaming capabilities.
3. This step is only for clients outside of the Outer Banks: Request a return box be sent for the equipment you are returning. Then drop the box off at any UPS drop-off.
If you need assistance call us at 800-459-2256.
Terms & Conditions
Click here to download the Terms & Conditions.
1. SERVICES: Silicon Travel shall deliver, install, test, repair, maintain and service computer/communications equipment, hereinafter referred to as “Computer Equipment”, for accessing the Internet at the location stated on the service order form. The Computer Equipment and the Services are described and listed below in the section labeled (Appendix). In the event of a conflict between this Agreement and (Appendix), this Agreement shall govern.
2. ADMINISTRATION CONSIDERATION: In consideration of the administration burden for general accounting and promotional services, the Property Owner allows Silicon Travel to pay an administration consideration to the Rental Company.
3. INSTALLATION AND ACCESS: Property Owner hereby authorizes, empowers, and grants access and a license to Silicon Travel to perform or cause to be performed the work necessary to fulfill the terms of this Agreement, including but not limited to installation, maintenance, inspection, testing, and repair of the Computer Equipment in the rental property.
4. REMOVAL RIGHTS FOR INCLEMENT WEATHER: Silicon Travel in its sole discretion has the right to remove the Computer Equipment during inclement weather, including during mandated evacuations to ensure the safety of the Computer Equipment. The Computer Equipment will then be re-installed by Silicon Travel within a reasonable time period as determined by Silicon Travel in its sole discretion.
5. OPERATION: PROPERTY OWNER OBLIGATIONS: The Property Owner will authorize the Rental Company to ensure that the Computer Equipment is utilized only for its intended purpose and shall cause to have inserted into its rental agreement wording that the lessee agrees to read and adhere to the Conditions of Use and Waiver of Liability in the form when accessing the Internet from within the Rental Property. Property Owner further authorizes the Rental Company to maintain copies of all such rental agreements and permit Property Owner and Silicon Travel to audit compliance with this obligation and copy the agreements at their expense upon reasonable notice during normal business hours. Property Owners shall provide location suitable location for cable access as described in the Appendix and the installation of the Computer Equipment.
6. TITLE OF EQUIPMENT: Silicon Travel will be the lawful owner of all Computer Equipment even after being installed in the Rental Properties.
7. RISK OF LOSS: Except for loss or damage caused by a breach of this Agreement or negligence, willful misconduct, or misuse of the Computer Equipment by the Rental Company, Property Owner or Lessee, or any of their guests, all risk of loss or damage to the Computer Equipment after delivery to the Rental Property remains with Silicon Travel.
8. ADDITIONAL CHARGES: Silicon Travel will not be responsible for equipment tampered with, or improperly adjusted, altered, moved, removed, or otherwise improperly interfered with by the Owner or Lessee or any of their guests and additional fees may be assessed to the responsible party if required by Silicon Travel.
9. INDEMNITY: Property Owner and Silicon Travel hereby indemnify, defend and hold harmless each other from and against any claims, actions, or demands by a third party or entity arising out of this Agreement and/or by the use of the Computer Equipment. Such indemnification shall include the payment of all reasonable attorneys’ fees and other costs incurred by the parties in assessing or defending such claims.
10. LIMITATION OF LIABILITY: EXCEPT WITH RESPECT TO THE INDEMNITY PROVISION IN THIS SECTION 9 OF THIS AGREEMENT, IN NO EVENT SHALL SILICON TRAVEL OR PROPERTY OWNERS’ LIABILITY ARISING OUT OF THIS AGREEMENT EXCEED THE AMOUNTS RECEIVED BY SILICON TRAVEL HEREUNDER. IN NO EVENT SHALL SILICON TRAVEL BE LIABLE FOR THE COSTS OF SUBSTITUTE PRODUCTS OR SERVICES. IN NO EVENT SHALL SILICON TRAVEL BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES, HOWEVER, CAUSED AND ON ANY THEORY OF LIABILITY, ARISING OUT OF THIS AGREEMENT, EVEN IF SILICON TRAVEL HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES. THE PARTIES ACKNOWLEDGE AND AGREE THAT THE PARTICIPATION CHARGE TO SILICON TRAVEL IS BASED IN PART UPON THESE LIMITATIONS, AND FURTHER AGREE THAT THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OR ANY LIMITED REMEDY (IF APPLICABLE). SILICON TRAVEL DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE OPERATION OF THE COMPUTER EQUIPMENT OR THE USE, VALIDITY, ACCURACY, OR APPROPRIATENESS OF ANY MATERIALS ACCESSED ON THE INTERNET THROUGH THE COMPUTER EQUIPMENT.
11. TERM: This Agreement commences as of the date first written above and, unless earlier terminated as set forth below, shall continue until Dec. 31 or twelve months following the installation date. This Agreement will renew for additional terms of one (1) year from the effective date unless terminated by either party.
12. SUSPENSION AND TERMINATION: Both Silicon Travel and the Property Owner have the option to suspend all Services under this Agreement for cause. Upon termination for any reason, Silicon Travel is granted access and a license to enter the Rental Properties to remove the Computer Equipment. Property Owner shall pay Silicon Travel for all Services rendered through the termination date. Termination, for any reason other than non-payment, will not occur until the end of any advertised rental season.
13. NOTICE: Any notice or other written communication required or permitted to be given or made under this Agreement shall be given or made by either Party to the other in writing and shall be delivered by the Owner’s Agent. Notices or written communications shall be deemed to have been sufficiently given or made: If the owner’s Agent acknowledges the delivery of such notice.
14. MISCELLANEOUS: The terms and provisions contained in this Agreement constitute the entire agreement between the Parties hereto and supersede all prior communications or understandings with respect to the subject matter hereof. No agreement or understanding varying or extending this Agreement will be binding, unless in writing in which this Agreement is specifically referenced and signed by a duly authorized officer or representative of each Party hereto. The Agreement is not assignable by either party without the written consent of the other party, which consent shall not be unreasonably withheld. Should the property be sold during the term of this agreement, the Property Owner will notify Silicon Travel of the sale prior to the closing date. The Property Owner will also disclose to the purchaser that all associated computer equipment is the property of Silicon Travel. The failure of either Party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that Party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement. This Agreement may be executed in counterparts, which shall together constitute one and the same agreement. Neither Party shall be in default if failure to perform any obligation hereunder is caused solely by supervening conditions beyond that Party’s control, including Acts of God, civil commotions, terrorism, strikes, labor disputes, power outages, and government demands or requirements. The captions and paragraph headings utilized in this Agreement are for convenience only and are not a part of this Agreement and shall not be utilized in construing it.
15. JURISDICTION: This Agreement shall be construed under and governed by the laws of the State of Maryland, without regard to the choice of law principles of that or any other jurisdiction. The Parties hereby agree to submit to the jurisdiction of the state or federal courts in Maryland solely for purposes of this Agreement. Except as provided herein, pending resolution of any dispute or controversy between the Parties under this Agreement, the Parties will continue their performance under this Agreement, including payment of all applicable Participation Charges.
Appendix: Modem and routing equipment will be provided for Internet, Wireless, and VOIP service. It is the sole responsibility of the Property Owner to provide suitable power, cable/phone access, and a location to configure/activate all equipment. The Property Owner will promptly notify the Management Company when the property is ready for installation. Silicon Travel will take reasonable measures to block objectionable material from being viewed while the guest uses the Internet. There is no fail-safe method for providing this service. Silicon Travel will maintain a Help Desk accessed via a toll-free number. At a minimum, this service will be available to the guest from 9:00 am to 7:00 pm daily. This service is intended to help the guest through issues with the installed equipment or gaining access to the Internet. If after reasonable attempts to remedy the issue through the help desk fail, Silicon Travel will dispatch a service technician to the Rental Home. Barring unforeseen circumstances, the service call will be scheduled within 24 hours of issue notification. Silicon Travel will be providing an interface to the guest when the Internet/WiFi is accessed. This interface may include advertising materials from local, regional, and national advertisers. Other features such as guest re-book, maintenance/housekeeping requests, express check-out, concierge services, guest surveys, and information about the area may be added by Silicon Travel. The schedule of such items is at Silicon Travel’s discretion.