Join Our Team
At Silicon Travel, we pride ourselves on providing exceptional service to our customers. Our team of dedicated professionals is the backbone of our success, and we’re looking for passionate and skilled Onsite Internet or Call Support Technicians to join us!
About the Role
As an Onsite Internet or Call Support Technician, you will play a key role in delivering top-tier customer support. You’ll be responsible for diagnosing and resolving technical issues related to internet connectivity and call systems, ensuring our customers have the best experience possible.
This is an excellent opportunity for someone who thrives in a fast-paced environment, has a keen eye for detail, and is passionate about helping people.
Key Responsibilities:
- Provide timely and efficient troubleshooting for internet and call-related issues.
- Assist customers via phone, email, and chat, ensuring high levels of customer satisfaction.
- Diagnose and resolve technical problems related to internet connectivity, Wi-Fi, and call systems.
- Maintain accurate records of customer interactions, solutions provided, and feedback.
- Collaborate with internal teams to escalate complex issues when needed.
- Stay updated with the latest technology trends and product knowledge to assist customers effectively.
What We’re Looking For:
- Strong technical knowledge of internet services, networking, and call support systems.
- Excellent communication skills, both verbal and written.
- Previous experience in a technical support or customer service role is preferred.
- Ability to troubleshoot and resolve issues efficiently and effectively.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Problem-solving mindset and a passion for helping customers.
How to Apply:
Interested in joining our team? Apply today by submitting your resume and a cover letter explaining why you would be a great fit for the role. We look forward to hearing from you!